Privacy Policy

1. Introduction

NB Innovations LLC ("NB Innovations," "we," "us," "our," or the "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS / text messaging.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Submit a contact form, request a consultation, or book a strategy call
• Subscribe to communications from us
• Communicate with us by phone, email, SMS, or web form
• Engage our services as a client

This may include your name, email address, phone number, business name, and details about your business needs.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and operating system
• Pages visited and time spent on our site
• Referring URLs and click behavior

3. How We Use Information

We use the information we collect to:

• Respond to inquiries and provide requested services
• Schedule and confirm appointments and strategy calls
• Send transactional communications related to your account or services
• Send marketing communications if you have opted in
• Improve our website, services, and customer experience
• Comply with legal obligations
• Prevent fraud and ensure security

4. SMS / Text Messaging Policy

NB Innovations LLC operates two separate SMS messaging programs:

4.1 Transactional / Customer Care Messages

If you opt in to transactional communications, you consent to receive non-marketing text messages from NB Innovations LLC about appointment confirmations, strategy call coordination, customer support, account updates, and follow-up communications related to services you have inquired about.

4.2 Marketing / Promotional Messages

If you opt in to marketing communications, you consent to receive marketing and promotional text messages from NB Innovations LLC including special offers, discounts, new product updates, educational content, and event announcements.

4.3 SMS Opt-In Details

• Consent: SMS opt-in information is never shared with third parties for their own marketing purposes.
• Frequency: Message frequency varies (up to 5 messages per month per program).
• Rates: Message and data rates may apply.
• Opt-Out: Reply STOP at any time to unsubscribe from any SMS program.
• Help: Reply HELP for assistance or contact us at [email protected].
• No Sharing: SMS opt-in data and consent are not shared with any third parties for marketing purposes.

5. How We Share Information

We do not sell, trade, or rent your personal information to third parties. We do not share your SMS opt-in data or consent with any third party for their own marketing purposes. We may share information only in the following limited circumstances:

• Service Providers: Trusted vendors who assist in operating our business (e.g., CRM platforms, email/SMS delivery services), bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate privacy protections.
• Protection of Rights: To protect the rights, property, or safety of NB Innovations LLC, our clients, or others.

6. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your experience, analyze traffic, and understand user behavior. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our website.

We may use analytics tools such as Google Analytics to collect aggregated, anonymized data about website usage.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP

To exercise any of these rights, contact us at [email protected].

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

NB Innovations LLC
Email: [email protected]
Website: www.nbinnovations.com